When I applied for the role of Technical Support Engineer at [Company Name], I knew I had to showcase my technical expertise alongside my ability to communicate effectively. Here’s how the process unfolded: Stage 1: Initial Screening The first step was a phone interview with a recruiter. They started by asking me about my background and how my previous experience aligned with the role. Questions like: "Can you walk me through your resume?" "Why do you want to work with [Company Name]?" I emphasized my experience in troubleshooting hardware and software issues and highlighted my familiarity with ticketing tools like Zendesk and Jira. I also shared an example of how I helped a customer resolve a critical issue during my previous role, which prevented a major downtime incident.