Application followed by a screening call, multiple upper level interviews to discuss my experience and the role, as well as the structure of the organization. Wanted detailed breakdown of daily responsibilities in last role.

Speaking with the recruiter was great but when it came to speaking with the hiring manager it was just off. He didn't seem at all interested in my background and kept the focus on his awkward questions that didn't have anything to do with the company, role or how my skills could fit. Also, the role is straight customer service. It has nothing to do with product support per the hiring manager (Director of Customer Success).