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It is unfortunate that you had this experience and we are partially responsible which we have talked about as a team. It appears that you do not view it as a good use of your time. We feel badly about that.
We do wish though that you had told us that you were in the hospital for pre-term labor (which you noted in your write-up) because we obviously would have worked to reschedule the meeting.
The program does provide meaningful training which is described in the job description. [All new people receive a minimum of five weeks of training at Aha! btw.] But it is also a full-time role that interfaces directly with customers in our Customer Success organization and is described as:
Customer Success at Aha! is responsible for supporting our customers as they try, buy, and grow their use of our software. If you love to work directly with customers, answer technical questions, and demo dynamic software, this program is for you."
It also explains:
As a Product Success Associate, your responsibilities will include:
Delivering responsive customer service using our proven frameworks
Leading demos for early-stage customers and new teams
Sharing best practices to help customers set strategy, capture ideas, prioritize work, and create visual roadmaps
Helping customers integrate Aha! with their existing tools (e.g., development systems)
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
This means that we are looking for a specific set of existing product and project skills to meet the responsibilities.
We wish you the best in your search for a new role.
