First your screen online for qualifications, you must answer all questions from the companies perspective to be interview. Then you are invited onsite downtown Chicago, for a large group skills testing. If you pass you are assigned and interview date at the local office you've applied to. At the 1 on 1 interview, you speak to a manager or supervisor. they aske behavioral questions and questions based on actual experiences. The will give you an inkling if they like you and I was told, I pretty much had the job, They dont hide that well if they are impressed. Also you want to engage the interviewer and ask friendly question to show your level of interest.