I want to add to the legend of how strange the process is for this position. First you get notified they are hiring through their talent network (att jobs) and you apply. You receive an automated invitation to schedule a phone interview, it's not an interview; It is an overview of the position with up to 25 other callers, presumable due to the amount of people that apply. I have come to believe they do it to satisfy some quota of sheer volume of applicants they must go through the motions with because they are highly regulated. Ok so, you pick a time to go for the second step, testing, and this is where it gets weird or at least highly questionable. You go in and the test facilitator says hello and puts everyone in a room with computers for testing, you take the first test - a personality test. It is standard stuff, asking you if you agree with certain statements about your work ethic sharing gossip, etc...and then a second personality/work ethic type test, these take about an hour. The facilitator mentioned a math test but in my two times in this process I had not seen or taken any sort of math test, also strange. So next up is the call simulator and it is super easy, they put you in a call center simulated setting, the simulated trainer trains you on specific things to use during a call, etc. and then you take simulated calls. Both times I have done this I nailed the calls, perfectly - it was super easy. However during both times I did this process (once in 2013 and once this year, 2015) I took only 3 simulated calls, no math and was the first to leave. I have years of experience in inside/outside sales working for large, legitimate fortune 500, 100 companies and stand on my experience and knowledge of the sales and service process, how to treat a customer, etc. This was not hard. I have been declined both times, no idea why. I have read that some believe it is an automated decision making process and at this point I have to agree. I spent hours driving there on both occasions to be in the supposed 3 hour testing phase, only to stay a total of 3 hours and be what appears to be randomly declined. The people that walked in and out of the building couldn't have been that superior to myself, I realize how that reads but it's true. I fully believe it is an automated process all the way through, and based strictly on quotas, not necessarily slanted against certain races but to achieve a specific formula of races and genders and ages. AT&T Customer Service, Orlando, Florida - fool me once shame on you, fool me twice shame on me. I will not waste my valuable time on a third trip (because they say keep applying...derp)