Glassdoor- Bring Back That Lovin' Feelin' | Glassdoor.be

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Utile (66)

« Bring Back That Lovin' Feelin' »

StarStarStarStarStar
  • Équilibre travail/vie privée
  • Culture et valeurs
  • Opportunités de carrière
  • Rémunération et avantages
  • Dirigeants
Employé actuel - Enterprise Account Manager
Employé actuel - Enterprise Account Manager
Recommande
Point de vue positif
Approuve le PDG

Je travaille chez Glassdoor à plein temps (Pendant plus de 3 ans)

Avantages

There are a lot of reasons I love working at Glassdoor:
1) We are making a major impact in the landscape of recruiting. The mission to help people everywhere find a job and a company they love is meaningful and is something I feel excited about doing every day. I enjoy the conversations I have with our employer partners and I feel like I'm helping them shape their strategy. It's rewarding work.
2) The people! What other reviewers say is true... I work alongside the smartest, most hard working and driven individuals. It's a true team environment where we all help and support each other.
3) My managers. I've been incredibly lucky to work for and learn from two really talented individuals in my time here. I always feel they have my best interest at heart, work to remove obstacles, coach me with valuable feedback and push me to be better. While my two managers have been very different, have both taught me skills that will benefit me well past my tenure at Glassdoor.
4) Add all of the perks like ongoing professional and EQ training, free lunch and snacks, team events, an onsite gym and classes, free health benefits, a beautiful and sunny location, dogs in the office... it truly is a great place to work.

Inconvénients

I am sad to say that it feels like the wheels are falling off in so many areas of the business, and it's easy to lose track of all of the things I love about working here. Each department is stretched incredibly thin. B2B Product rolls out half-finished, not well thought-through products, Data Science is understaffed and can't produce the reporting the sales team needs, Product Marketing can't keep up with sales collateral because they have to jump through 100 hoops to get something developed then approved, our Customer Success team is understaffed/overworked/underpaid and managing too many accounts .... it's no fault of the people in these departments, many of them are incredibly talented, it's that we need more of them.

Specifically for the ENT Account Management group, I can't even begin to calculate the amount of time spent pulling reports and building presentations for client meetings. This needs to be automated so we can our time strategically selling into our accounts. Like ASAP, not "it's coming." A number of positive changes have been made this year (i.e. reducing the number of accounts each AM manages, fewer reps under one manager, newly created/to-be-formed Customer Insights team) but if you're looking at this role, you need to be prepared to work a lot of late hours, travel around the country and likely only hit 80-90% of your quota.

Quotas and Compensation? We'll look past the fact that our Fiscal Year started April 1, but we didn't have our quotas until May, nor our Comp Plans until the first week of July. Quotas are structured with unrealistic expectations of revenue growth when our product hasn't historically performed well enough to justify a larger investment from our clients. Although a number of people on the team were asked their input on the structure of both quota and comp, it was all in vain as it doesn't seem any was taken into account. Comp is below market value and an unattainable quota means you're not hitting your OTE and even more underpaid for working 60+ hour weeks. Not to mention you just plain don't feel like you're winning and successful.

Conseils à la direction

Stop the broken record. Real talk: the last 2+ years have been painful. Last year you told us you heard us, that things were broken and that this year they would be better: "we have multiple MBA's working on quotas!" I feel like I had blind faith that it would be. I trusted the process, and well, the jokes on me because it's not better. We know exactly how this story ends because we saw it play out last year: the entire sales team loses morale, our best people leave for greener pastures, we don't hit quota, we're all under immense pressure and the org and business struggle as a result. Help us feel set up to win by creating realistic and achievable goals, get into the trenches with us and feel and hear what we're facing every day to be able to do so.

I'm having a hard time seeing all of the great things we're doing and progress we're making because every single message from our CEO and sr leadership is that the growth team is failing the business, that we need to put our heads down, that we need to fight fight fight and just "do the damn thing." Reset and find an inspiring way of motivating us, of helping us see the forrest through the trees or why we're all here working so hard. Like many of my team mates, I want to be here, I want to love my job, I want to win - help me do that!

Autres avis d'entreprise pour Glassdoor

  1. Utile (5)

    « Good people and great mission but lack of career progression »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Sales - Londres, Angleterre (Royaume-Uni)
    Employé actuel - Sales - Londres, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Glassdoor à plein temps (Plus d'un an)

    Avantages

    Glassdoor EMEA is a small team, people genuinely care about one another and about the mission of the company. We work with the best brands in the world and we've been growing rapidly which means that no two days are the same on the job, regardless of which team you sit on - it's exciting to be part of that growth. The organization is fairly flat and the executive team in the US is welcoming of feedback, and over the past few months has been communicating with more transparency with the EMEA group which has been well received - we're getting new offices in EMEA that are better aligned to the type of company Glassdoor is, and that's exciting.

    Inconvénients

    There are cons that are associated with the growing pains of being a start up and they're not negatives as such but to someone coming from a larger organization those might be challenging - for example, working at Glassdoor EMEA is a demanding job and it is not your typical 9-5. It also requires that you roll up your sleeves and pitch in where help is needed, even if it's not in your direct area of expertise (that means helping with external events, organizing team events to build culture and morale, etc). If you're not prepared to do that, this is not the place for you, at least at this stage of Glassdoor's growth.
    Glassdoor reacts very slowly to feedback - it reacts, which is appreciated, but it often takes months (and in some cases years) of mentioning certain challenges in order for senior management in the US to take action. We are still small enough - let's not wait until things get too dire.
    Then there are cons that in my opinion are preventing strong talent from staying and growing and they are the real challenges of Glassdoor EMEA - there are almost no opportunities for career progression (unless, in my opinion, you are an SDR and move into a sales / account management role) and it is a topic that does not get addressed well enough, especially for a company with the mission of Glassdoor. It is a topic that many people discuss amongst themselves and there is a general feeling of not being able to progress, but that management is vague about.

    Conseils à la direction

    Create a transparent path for career growth within EMEA and focus on investing in and developing your employees - and if that opportunity doesn't exist just yet, be open and honest about it. The message of "long term there will be tons of opportunities, when we go into new markets etc" is not helpful and does not allow people to grow within the company and to feel like year after year they are valued and supported to develop their career in a direction that makes them feel satisfied at work, especially as at the same time we search externally for local management.

    Réponse de Glassdoor

    29 nov. 2017 – SVP of Global Sales

    We hear you and really appreciate you taking the time to leave a review. I'm glad to hear that you are excited to be a part of our fast growing team in EMEA. As a younger company we're forced to... Voir plus


  2. Utile (10)

    « Ent 2 Growth - Need more growth focus but getting better overall »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Senior Enterprise Account Manager
    Employé actuel - Senior Enterprise Account Manager
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Glassdoor à plein temps (Pendant plus de 3 ans)

    Avantages

    The people

    The vision and a belief in the mission

    The product roadmap

    The benefits, especially for family defendants

    Amazing CEO

    Inconvénients

    Lots of meetings

    Sometimes feel like a customer service rep

    Company feels like it's Customer tolerant vs customer advocate when dealing with internal issues - sounds like we are changing this though!

    Csm and am roles have never made sense in the 4 years I've been here, but hoping this improves with the changes going on

    Pay is very cyclical, some are struggling due to annual bonuses basically vs quarterly given the nature of when our business renews.

    Conseils à la direction

    Robert/Kate: I challenge you to consider the lack of thought diversity on the sales leadership team regarding growth vs new business.

    My anonymous advice is that we need a VP of enterprise growth who oversees ent 1 and ent 2 growth. I would personally be more motivated tomorrow with a growth focused VP at the top of my org chart.

     (We wouldn't need to look far as we have an amazing leader of ent 2 growth who would make a really good fit. I would run through walls for her)

    Réponse de Glassdoor

    25 oct. 2017 – Senior Vice President, Sales

    Thanks for taking the time to share your thoughts. As you mentioned we are making positive changes in the sales org. We are listening and will continue to listen and make changes based upon feedback... Voir plus

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