Avis de Customer Service Representative chez Monster Worldwide | Glassdoor.be

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Avis de Customer Service Representative sur Monster Worldwide

Dernière mise à jour : 19 septembre 2017
14 avis

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Customer Service Representative

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Timothy T. Yates
2 Évaluations

Avis des employés

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  1. «Monster review»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Representative - Florence, SC (États-Unis)
    Ancien employé - Customer Service Representative - Florence, SC (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Aucune opinion sur PDG

    J'ai travaillé chez Monster Worldwide en Contrat Permanent (Pendant plus de 3 ans)

    Avantages

    Great location easy to get to.

    Inconvénients

    Management rude. You have to work in a new position for a year and you might get it. Say room for advancement but hours steady decrease


  2. «Sinking Ship»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Representative - Boston, MA (États-Unis)
    Ancien employé - Customer Service Representative - Boston, MA (États-Unis)

    J'ai travaillé chez Monster Worldwide en Contrat Permanent (Moins d'un an)

    Avantages

    Great team. People will cover for you if you're going to be OOO. Anyone will help you. You can WFH on snow days.

    Inconvénients

    Recently acquired by Randstad. No clear direction of where the company will be in the near future but they've had layoffs so it doesn't look good. All executive management was either pushed out the door or have found new employment because they know that the company is tanking.

    Conseils à la direction

    Beware you may be next on the chopping block.


  3. Utile (1)

    «Transition, Dysfunction and Decreased Market Share»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative
    Employé actuel - Customer Service Representative
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur PDG

    Je travaille chez Monster Worldwide à plein temps (Pendant plus de 5 ans)

    Avantages

    Friendly work environment, Relaxed Dress Code, No longer driven by stock price, Tuition Reimbursement

    Inconvénients

    Constant restructuring, Infrequent compensation changes, Slow to hire, lack of career path options

    Conseils à la direction

    Streamline services, Create a clean road map, work on internal promotions


  4. Ceci vous a été utile ? La communauté a besoin des contributions de chacun – Ajouter un Avis anonyme


  5. «Sr Custojer Service Rep»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Senior Customer Service Representative - Lowell, MA (États-Unis)
    Ancien employé - Senior Customer Service Representative - Lowell, MA (États-Unis)
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez Monster Worldwide (Plus d'un an)

    Avantages

    Great environment to work in

    Inconvénients

    Not enough on going formal training


  6. Utile (5)

    «Could be great, but forgot few things...»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative - Brno (République tchèque)
    Employé actuel - Customer Service Representative - Brno (République tchèque)

    Je travaille chez Monster Worldwide à plein temps (Pendant plus de 5 ans)

    Avantages

    - meet great people from all over world
    - openminded, friendly
    - no problem with race, gender, age, orientation, whatever :-) (could be a bit hard with being allergic to perfumes though ;-) )
    - open communication with team leads
    - salary is - comparing to others in this area here in Czech republic - above average
    - sometimes you get incentives, like shop gift cards etc.,
    some are even with prizes like tablets, iPads etc. (I once won a 100´ smart TV and a wellness weekend, colleague won weekend in Paris and in Barcelona), but all who match the criteria are mixed and the winner is drawn in a raffle (= e.g. everytime you create a buying signal for sales in the system, you get 1 raffle ticket. But they all come to one raffle, so it actually doesn´t matter if you did one signal, or 20. Still someone with 1 ticket can win over and over again, while you´re making thousands of cash opportunities for the company and still not even a Thank you?)
    So these incentives are not always fair and/or making any sense.
    - benefits like language classes, multisport card, relocation bonus and assistance, medical care, 25 days vacation, etc.
    - events being organized for the ppl (at lease here in Brno) - sport, fun, relax :-)
    - continuous trainings, coaching sessions with team lead, so if you wanna learn something new, there is an opportunity ☺

    Inconvénients

    - poor work-life balance - working from 9 to 5,30, which means (if you´re not living 5 mins away from the office), that you gotta get on a bus or tram at 8am and you come home at 6,45. Plus, if you want to e.g. "move" your shift one day (start at 8, so you can finish at 4,30, because you WANT TO GO TO A NORMAL SHOP like normal people do, because finishing at 5,30 you won´t make it, as shops close at 5 or 6 and till you get there, they´ve closed anyway), you have to ask your manager for approval in advance (not like "tomorrow...", but on monday you´ll ask if next week tuesday you could...!), and you cannot be sure you get the approval, if you REALLY don´t have a valuable reason. I mean REALLY?

    - many local sales treat us as dirt (no idea why, but they do) - eventhough we tried to show them that we can do our job (and honestly, sometimes we even do theirs, as they are not able or willing to) for many years now, but nothing really changed... some are OK, but then there are those who really make your job a living nightmare... :-(

    - If you´re focused on being promoted, I am not sure if this is exactly what you want. First it´s so hard to match the criteria they have and even if you finally do, it takes YEARS until something happens and you still cannot be sure if you will be among the ones that´ll get the promotion. And that EVEN if you´re (like it was stated here in some review) open minded, not back stabbing, honest at all times, can really do your job and always go the extra mile. Guess it comes to your team lead and the manager then, as they have to approve and send it to US...
    But if you don´t need any promotions, you like to just stick to where you are and do your job the best you can, than you have nothing to worry about ;-)

    - strongly focused on numbers you make. Reports, reports and reports all the time. I mean sure, it is important to be fast, but it´s not just that! Many customers, cases and problems are so complicated that you spent 2 days on one thing and even grab a colleague to help you to get it done in those 2 days! But all they see is numbers.

    - I agree with this "sometimes processes can get in the way of fast movement, even if it is clearly a great common sense idea." from some other review here

    - new processes/programs are being put to life even though they are not really working. Testing is happening, so how it is possible that we run on a program where hundrets of things we need to work don´t work? And why it takes MONTHS, if not YEARS to fix it?!?

    Conseils à la direction

    1. Care for your employees and listen to them! They are doing the everyday contact with the customers, so they know what customers want or don´t want. They know what works for them and for the customers.

    Or spend one week doing what the GCS agents are doing! Please!

    2. Don´t force them to work 150% every day the whole time, because they will run away from you, no matter how much you pay. Hire someone new - and please, MAKE THEM STAY! I have seen so many great people or people with potential run away just because the whole thing made them to, that it makes me cry. If you only want to focus on numbers, buy robots. We care for our customers, we are the ones they yell at if there is a problem, so please try to help us, not beat us down with numbers! I don´t care if I resolve 5 or 50 cases in a day, I care if I helped our customers solve their problems or answer their questions! That is what makes me sleep well at night.


  7. Utile (3)

    «Customer Service»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Representative - Florence, SC (États-Unis)
    Ancien employé - Customer Service Representative - Florence, SC (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Avantages

    They pay you to work.

    Inconvénients

    Awful company to work for.

    Conseils à la direction

    stop laying everyone off


  8. Utile (4)

    «Things could be better!!»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative - Florence, SC (États-Unis)
    Employé actuel - Customer Service Representative - Florence, SC (États-Unis)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    Je travaille chez Monster Worldwide à plein temps (Pendant plus de 3 ans)

    Avantages

    You're employed in South Carolina, so it could be worse.
    The pay is decent, not great but decent.

    The building is nice!

    Some managers are great and work hard to help their team.

    Inconvénients

    Promotions don't come, if they do, you won't get them regardless of how qualified you are.

    Site Director is bringing his former co-workers from said company to fill various positions. Please note all positions his former colleagues have gotten are all in manangment.

    People that have been with the company for 4+ years are still in the same places.

    Not merit increases in years! And if you do get a merit increase, pray they don't take it from you when/if you get a promotion.

    No HR onsite which equals a free for all with manangment. They can do no wrong.

    High turnover in Customer Service!

    Moral is at an all time low!

    Conseils à la direction

    Be more concerned about your employees. People who are treated and compensated fairly will work harder for you.

    You need more leaders instead of "managers"!

    Glassdoor is probably the only place to tell how you feel about the company. Upper management does not care about their employees.

    Stop allowing upper management to hire people off the street who know nothing about Monster and promote from within!


  9. Utile (4)

    «Chiidish way of working»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Representative - Brno (République tchèque)
    Ancien employé - Customer Service Representative - Brno (République tchèque)
    Ne recommande pas
    Point de vue négatif
    Aucune opinion sur PDG

    J'ai travaillé chez Monster Worldwide (Plus d'un an)

    Avantages

    correct salary
    low level management friendly and helpful
    Very humane HR
    Cool team
    A few fun events organised every year!

    Inconvénients

    Absurd management, focused on absurd and non productive indicators. The company doesn't focuses on the work you do as a customer service representative, but only on the amount of satisfaction surveys you get, independently from the precise content of your work. Team leaders and Manager are on the floor with you, but the rest of the management won't go to talk with the teams, apart from two meetings in a year.

    The way the work is done is focused on tracking, despite the fact it impacts the efficiency of the work: it takes more time to register a call or an email you made or send than actually getting in touch with clients.

    The company is reluctant to change, as the processes are extremely long and unefficient. The most absurd example is about the light: during the year and a half I've been there, none has been able to find a way to repair the light switch: as a result, the light was turning itself on and off without anyone to be able to control it!

    No serious career opportunity is offered, apart from becoming a customer service team leader. No opportunity is even encouraged in the company outside of CZ... for a company that names itself "worldwide", that's a fail!

    To summarise: it's a good way to get a salary while you have no other option (except cheap outsourcers like Infosys), but don't stay more than a year, and don't try to get something constructive out of your experience there, you'll lose energy for nothing.

    Conseils à la direction

    Sell this company to an actual serious businessman that has some vision, and that is not focused on processes and unproductive indicators!


  10. «Customer Service in Brno»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Representative - Brno (République tchèque)
    Employé actuel - Customer Service Representative - Brno (République tchèque)
    Recommande
    Point de vue neutre
    Approuve le PDG

    Je travaille chez Monster Worldwide à plein temps (Plus d'un an)

    Avantages

    Open communication with team leads, open communication from management, insights into HR actions and the vision of the company and on top of that a great team!!

    Promotions are common, I can think of 5-6 within the last year for people who have achieved, regardless of other bitter reviews from people who clearly had it in from the start. Selfishness and closed eyes are clearly not something management would work with. If your open, honest and not back stabbing (more people) you will go far at Monster!

    Inconvénients

    Initiatives and ideas could go further, sometimes processes can get in the way of fast movement, even if it is clearly a great common sense idea.
    Sometimes bitter people are hired but this is obviously a hick up as they lie through there teeth

    Conseils à la direction

    Keep up the communication, morale is good and the team is great.


  11. Utile (9)

    «Mob mentality - not to be confused with management.»

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Service Representative - Brno (République tchèque)
    Ancien employé - Customer Service Representative - Brno (République tchèque)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Monster Worldwide en Contrat Permanent (Plus d'un an)

    Avantages

    A very competitive salary locally, and a good benefits package. Variety within the role, and there were opportunities to learn and development.

    Inconvénients

    I have heard of similar stories from offices in London, Glasgow, Prague, and the office in Brno is equally inept and corrupt. There is a distinct lack of leadership and vision, with the continual appointment of under-qualified cronies both harming the company and destroying staff morale.

    Managers, for wont of initiative, resort to harassment and constant criticism as motivation towards arbitrarily set targets.

    The company itself is fragmented, and factionalism prevents anything actually getting done. There is a counter-productive obsession with self-serving vanity projects, detrimental to the organisation.

    Conseils à la direction

    The company needs to go back to basics; rebuild the website from scratch and re-assess middle management positions upwards. Do not dismiss all staff feedback as 'negative' and realise that things have to change if the company is once again to flourish. Too many 'restructurings' (i.e. sacking a number of people and attempting to blame them for the company's poor performance) come and go without any real changes - new people are hired for the same roles three months later without any overhaul of strategy or internal organisation.