Avis sur First Utility | Glassdoor.be

Avis sur First Utility

Dernière mise à jour : 21 août 2018
149 avis

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First Utility CEO Colin Crooks
Colin Crooks
21 Évaluations

149 Avis des employés

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  1. « Customer Resolution Executive »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Custoemr Resolution Executive - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Custoemr Resolution Executive - Coventry, Angleterre (Royaume-Uni)
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    Je travaille chez First Utility à temps partiel (Plus d'un an)

    Avantages

    -great management
    -great recognition- employees- valued
    -good salary range
    -flexible work
    -inclusive company
    -teamwork
    -multicultural workplace

    Inconvénients

    -there is always space- to improve employees engagement - through clearer and team objectives beside business targets


  2. Utile (1)

    « A business that listens! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
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    Point de vue positif
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    Je travaille chez First Utility à plein temps (Pendant plus de 3 ans)

    Avantages

    Flexible working, New onsite parking (following feedback about more parking on site being needed), Enhanced Maternity Policy (a brand new 6 month paid maternity policy has been put in place - this has been called out for, for as long as I've worked here - so massive thumbs up!), Exciting new future prospects after being bought by Shell, Great development portal - First Forward.

    Inconvénients

    Now that we have this exciting new future with Shell, we need to be better at communicating this to the wider staff - the Make the Future conference was great, but this needs to be continued!

    Conseils à la direction

    Keep listening to the team - the changes being made with the family friendly policies make a huge difference to how people feel about working here. Listening and making decisions based on people not process will help to keep us with a more stable workforce.

  3. Utile (1)

    « We told them, they listened and they acted!!! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
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    Je travaille chez First Utility à plein temps (Pendant plus de 3 ans)

    Avantages

    Lots of current and previous employees have identified areas for improvement from a lack of parking to Maternity Leave, Pension to Manager capability. All I can say is that the company have listened and done their best within their budgets to meet our needs. A new car park has been built and parking is never a problem, Maternity pay is now 26 weeks full pay and training and apprenticeships for managers are now available. I understand that everything cant be fixed in one go but in just 12 months the business has taken some huge steps forward for its people with I'm sure more to come.

    Inconvénients

    Lots of change so for those who cannot deal with change its not always the best place to be.

    Conseils à la direction

    Keep listening to your employees and show them when you have acted upon their feedback.


  4. « Two years in. . . »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
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    Point de vue positif
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    Je travaille chez First Utility à plein temps (Plus d'un an)

    Avantages

    I thoroughly enjoy working for First Utility. The people are what make it the great place it is. There are things that have needed to be improved in the past and these have been listened to and acted on.

    A company that truly has the customer and it's people at the heart of all it does.

    Inconvénients

    Sometimes communication could be better.

    Conseils à la direction

    Let the business know the great things your working on.


  5. « Development and Longevity »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Human Resources - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Human Resources - Coventry, Angleterre (Royaume-Uni)
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    Je travaille chez First Utility à plein temps (Pendant plus de 3 ans)

    Avantages

    Internal development is something First Utility invest in greatly as long as you invest in it yourself. They have a great mentoring scheme which helps you learn new skills, including networking, which will ultimately help you develop as a person and an employee. They have 'First:Forward' which is a great online tool with online webinars, training and coaching materials on a range of different subjects, again which helps you develop as a person and employee.
    The benefits scheme is growing as they are growing as a company, they now offer maternity and paternity pay, have over 600 car parking spaces on site, have a brand new modern canteen and coffee pod, a great discount/cash back scheme with access to over 500 retailers, free BUPA private medical cover, buying holiday scheme and many many more.
    They attempt to ensure everyone has a good work-life balance by now offering more part-time shifts, flexible working where possible and also where possible working from home.

    Inconvénients

    The cons are few and far between from my point of few.
    Some benefits do still need some work, for me its the pension package as at the moment it is just the government requirement, however, with this said you are able to increase your contribution if you wish.
    Yearly reviews - In my eyes there could be more done for when you have longer service e.g. an extra day holiday, better pay increases/bonus'.

    Conseils à la direction

    Keep going in the direction that you are, but when possible update the staff to keep them in the loop of whats happening, why and how.
    With what has happened over the last 8 months, I can now say I see myself at First Utility for the foreseeable future.


  6. « Ideas Matter. Change Happens. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez First Utility à plein temps (Pendant plus de 5 ans)

    Avantages

    I've nearly been with First Utility for five years and what a journey! I've developed my career and had great support in external training courses to help me along the way. I have an internal mentor and have since become a mentor on our scheme myself. The opportunity is there for anyone wanting to make the best of their role.

    Ideas matter. Change happens. We've been through an incredible journey and there have naturally be pain points along the way, but that isn't hidden. Thoughts are heard - recently the Company came together for out 'Lets Make the Future' event to celebrate becoming part of Shell. One update was following a widely shared view of a necessary improvement - people wanting better maternity pay - that's now happened!

    The facilities are great. We've just had our restaurant refurbished, the offices are colourful. There are sofas in The Den, video games and table football. I've had to pay for parking at other businesses, but not here. There is enough parking with our car park extension onsite at head office and a Trim Trail if you fancy a stroll/jog or lunch outside on the picnic benches.

    Last but not least, the people here are just brilliant. We have quarterly team events to celebrate achievements and talk through our plans for the next few months - everyone is working to the same goal. We have forums to share thanks and positive feedback - it's an exciting place to be, especially on our journey with Shell now!

    Inconvénients

    It's an open plan environment and whilst agile working is supported (working from home as well as at agile desks or in the atrium or den on the sofas) it can sometimes be difficult to find somewhere quiet to just 'crack on', but working from home does help me there!

    Conseils à la direction

    Keep showing everyone that their thoughts matter - acknowledging views and seeing real changes to the things that matter most to people is really great!


  7. « Best Part-Time Job Ever »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Service Advisor - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Customer Service Advisor - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
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    Je travaille chez First Utility à temps partiel (Moins d'un an)

    Avantages

    -Pay.
    -Hours
    -Colleagues
    -Environment
    -Free coffee, tea and squash
    -Fun work activities

    Inconvénients

    -At first it can seem overwhelming especially if you have not had experience in the energy market
    -Overtime not available is you work over your shift if you are part time

    Conseils à la direction

    -Maybe focus more on practical training and cut down classroom training

  8. « Good place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer Management Team - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Customer Management Team - Coventry, Angleterre (Royaume-Uni)
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    Point de vue positif
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    Je travaille chez First Utility à plein temps (Plus d'un an)

    Avantages

    Great people, Made a lot of friends fairly open about changes, enjoyed it mostly since i started, managers have all been great, A lot of internal jobs, I've personally seen people rise from advisers to mangers so the right person can progress

    Inconvénients

    A lot of systems and sometimes difficult for new people to get up to speed with energy industry but better then other places I've worked.

    General staff perks slightly lacking but recently they have improved massively

    Conseils à la direction

    improve systems, streamline many internal systems


  9. « Very Friendly Place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Customer First Advisor - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Customer First Advisor - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Approuve le PDG

    Je travaille chez First Utility à temps partiel (Moins d'un an)

    Avantages

    Everyone is Friendly, Good Training so you don't just feel throw into the job head first

    Inconvénients

    Not any as of yet


  10. « A nice environment to work in »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Londres, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez First Utility à plein temps

    Avantages

    A friendly culture, flexible working,

    Inconvénients

    Occasionally misaligned business objectives, leading to inter- deparmental confusion

    Conseils à la direction

    Better career development is needed to maintain staff


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