Avis sur First Utility | Glassdoor.be

Glassdoor utilise des cookies pour améliorer votre expérience sur le site. En continuant, vous acceptez d'utiliser nos cookies. OK | En savoir plus

Avis sur First Utility

Dernière mise à jour : 19 avril 2018
129 avis

Filtrer

Filtrer

Contrat PermanentTemps Partiel

4,0
StarStarStarStarStar
Tendances des évaluationsTendances des évaluations
Recom­mandent
Approuvent du PDG
First Utility CEO Colin Crooks
Colin Crooks
5 Évaluations

129 Avis des employés

Trier: PopulairesÉvaluationDate

  1. Utile (1)

    « Good company, need to brush up on employee retention »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Data Analyst - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Data Analyst - Coventry, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue neutre
    Aucune opinion sur PDG

    Je travaille chez First Utility à plein temps (Pendant plus de 5 ans)

    Avantages

    Great colleagues, great work/life balance, flexible working

    Inconvénients

    Not enough cross training opportunities, not enough training altogether. Benefits are the bare minimum, no maternity/paternity pay, lowest pension contributions that are a must. Although it's a nice to have, in my opinion fruity Fridays and voucher schemes are not really a benefit.

    Conseils à la direction

    Listen to employees more, and help their progression within the business.


  2. « The Life At First Utility »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Inbound Sales Advisor Home Movers - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Inbound Sales Advisor Home Movers - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez First Utility à plein temps (Pendant plus de 3 ans)

    Avantages

    - Great atmosphere
    - Friendly, approachable working environment
    - So much opportunity to develop and gain experience in multiple areas whether that be Sales, Customer Service, Billing, Test Analysis, Business Analysis, Product. Myself personally receive so much opportunity to develop my skills purely from showing willingness to learn and the capability of the ability I possess.
    - Great Channel Manager and Team Manager support
    - Great to build communication and networking skills.
    - Overall a fab company to work for.

    Inconvénients

    - Staff tariff could still do with some improvements.
    - Whilst opportunity comes in great amounts. Interview prep is not. Helping individuals face the interview environment would be a great help. I have a an extensive PDP but due to having OCD, fail at the interview stage due to not being able to articulate myself in the false environment.

    Conseils à la direction

    Keep excelling and improving. I've seen great work and development in the three years I've worked here.

    Réponse de First Utility

    12 avr. 2018 – Chief People Officer

    Thanks for sharing your comment with us, I really appreciate it. We want everyone to succeed at First Utility and have a really wide range and growing number of opportunities to offer. I am sure... Voir plus

  3. « Customer Contact Agent »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez First Utility en Contrat Permanent

    Avantages

    friendly environment and target driven

    Inconvénients

    mis communication and slightly disorganised amongst different teams

    Conseils à la direction

    provide consistent communication amongst the teams within departments

    Réponse de First Utility

    13 avr. 2018 – Chief People Officer

    It's good to have your comments, thank you.

    Our Customer Teams have grown quickly as our business has grown and some of the ways we communicate internally haven't kept up with the needs of... Voir plus


  4. « Left and Came Back »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Metering Operations Coordinator - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Metering Operations Coordinator - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez First Utility à plein temps (Moins d'un an)

    Avantages

    working with a good team keeps me going, sounds cliche but it is a big family, you never know what your going to get when you pick up the phone, first perks is an absolute god send from christmas presents to treating yourself to something nice you can always get a bargain. The coffee pod in the atrium is brilliant.

    Inconvénients

    Traffic on the industrial estate can sometimes be a bit of a pain

    Conseils à la direction

    from my perspective keep doing what your doing

    Réponse de First Utility

    13 avr. 2018 – Chief People Officer

    Welcome back - what a great decision!

    Seriously, we're delighted that you've returned and noticed the differences we've been making. We are growing family with loads of opportunities for career... Voir plus


  5. Utile (2)

    « Good place to work, although can't be long term. »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez First Utility à plein temps (Moins d'un an)

    Avantages

    Great supportive teams. Very good flexible working.

    Inconvénients

    A pension contribution of 1% is not acceptable for a company of this size. I am aware that it is increased in line with the statutory minimum but this still is not acceptable. I don't know how I can stay at First Utility long term if this doesn't change significantly - I want to be able to stay but I don't think I can!

    Conseils à la direction

    Treat your staff as if you want them to stay, otherwise they will move on, even if they don't want to, but want to be able to afford to retire at some point!

    Réponse de First Utility

    20 mars 2018 – Head of Talent

    Thank you for your review. I'm really pleased to hear you mention flexibility in particular, as we've heard some fantastic stories from our colleagues so far on our approach to working in an agile... Voir plus


  6. « Fantastic Place to work »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Retention Advisor - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Retention Advisor - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez First Utility à plein temps (Moins d'un an)

    Avantages

    Training is informative and relevant
    Company makes you feel appreciated and motivates you with incentives and good pay.

    Inconvénients

    Cant think any as of yet!

    Réponse de First Utility

    20 mars 2018 – Head of Talent

    Thanks very much for your 5-star review! It's great to hear you mention the quality of our training, as our Learning and Development Team take great pride in helping our new colleagues settle in at... Voir plus


  7. Utile (2)

    « Get out while you can! »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Ancien employé - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez First Utility en Contrat Permanent (Pendant plus de 5 ans)

    Avantages

    Redundancies are happening - take the money and RUN!

    Inconvénients

    The place is a con overall - a bad pool of talent and bad attitudes from high up, especially HR. The HR team is shocking, the way they treat employees let alone their own working in that department is disgusting. They are rude and like to treat themselves to fancy meals on the company - and from time to time you will find them on 2-hour lunch breaks at the local pubs!
    Luckily they'll all be out of a job soon when Shell takes over and boot them all out.
    The HR team in particular also like to promotes staff members for absolutely nothing ..if you look closely at their team structure you will find almost all of them are managers!!! with no direct reports - they also like to pay individuals different salaries for the same role.
    No wonder a lot of the HR team is new and forever changing. I know many staff members who do not want to go to HR with their problems because the Human Relations officer is a nightmare! He is rude and obnoxious let alone bad at his job.
    The Internal Comms team is terrible - they send the company newsletter at 5:30 pm when everyone has left the office. They also like to spam employees inboxes with 3 emails a day, no wonder no one reads them!

    Conseils à la direction

    My advice goes to the Chief People Offer or lack thereof.

    Treat your team nicely, talk to them after all you are not the CEO and most of the HR team have been in their roles longer than you!

    Réponse de First Utility

    12 avr. 2018 – HR MI Analyst

    I'm sorry you left us with such feelings. Your sentiment is pretty unusual as are the ratings given for the business and CEO. I guess you left under difficult circumstances and perhaps not of your... Voir plus

  8. « Great company to work for »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme
    Employé actuel - Employé anonyme
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez First Utility à plein temps

    Avantages

    First utility is a great company to work for, I’ve learnt a lot working there, with a lot of opportunities available to me, working on the latest technologies and developer coding standards and practises.

    Inconvénients

    When there’s traffic around Westwood it can get really bad.

    Conseils à la direction

    Information needs to be cascaded more frequently

    Réponse de First Utility

    20 mars 2018 – Head of Talent

    Thanks for your 5-star review! It's great to hear you mention the learning and development opportunities available to you, especially as we're now sharing more on our development portal First Forward... Voir plus


  9. « A great career choice for me »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez First Utility à plein temps (Pendant plus de 3 ans)

    Avantages

    Autonomy, pace, freedom to make a difference.

    I enjoy change, and new challenges. There is so much opportunity for this here, and I like that each day is different.

    Great facilities, on-site canteen, informal coffee station, bright airy work spaces.
    Agile working - work on a different desk and with different people every day.
    Work from home 1 - 2 days per week.
    Great colleagues, who above anything care about creating something amazing.
    All of these things matter to me.

    Since I've worked at First Utility I've been offered some fantastic development opportunities. I've secured a stretch role which I have developed into. I've had formal external training, and gained qualifications. I've had the freedom to get involved in many different projects and on the job learning. I've joined the company mentoring programme, and have been fortunate to learn a lot from this.

    The company has allowed me the opportunity to go to external networking events, and also I have now become a mentor for 2 employees internally and 1 externally.

    Inconvénients

    The environment is not corporate, so if you like established systems and processes this might not be the right fit for you.

    Conseils à la direction

    It would be helpful to have a better strategy cascade from the top down.
    I realise that there has been one, but it has only filtered as far as the senior management level. I'm not sure this is very helpful when looking to keep your teams moving in one direction, and engaged.

    The finance department's processes are like something from the dark ages, and do not support the pace at which we like to operate in other areas. Filling out forms and scanning them in after getting signatures from Exec level members, for small amounts of money feels unnecessary and bureaucratic. I think we should trust our senior managers to do the right thing, and operate within their budgets.
    We trust them with running large areas of our business - I think purchasing some paperclips within budget might not go as wrong as you think it will!

    Like many reviewers before me, I would also advise a review of our benefits package overall (however I do realise there is only so much money in the pot).

    Réponse de First Utility

    20 mars 2018 – Head of Talent

    Thanks very much for your 5-star review! I love your word choice to start of the pros - autonomy, pace and freedom to make a difference - great to hear. That feeds in really nicely to the agile... Voir plus


  10. Utile (2)

    « Decent »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Digital Service Executive - Coventry, Angleterre (Royaume-Uni)
    Employé actuel - Digital Service Executive - Coventry, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Aucune opinion sur PDG

    Je travaille chez First Utility à plein temps (Plus d'un an)

    Avantages

    The people are class, development opportunities are there if you take your job seriously, lots of overtime potential, interesting future for the business. Wage isn't too bad.

    The takeover from Shell looks to offer good expansion going forward.

    Inconvénients

    Employee benefits - it's hard to see a serious long term career being built where there's such a poor pension (government minimum legal requirements), no maternity/paternity pay nor sick pay. No bonus' for either personal performance nor company performance. All we can seem to offer our employees in recruitment is free fruit on a Friday and some very minor discounts off some shops e.g. 4% off Tesco.

    Employee retention - The turnover of staff seems to be very high, although I don't know the actual %. We're losing very good staff in all areas of the business, potentially for the above reasons?

    Conseils à la direction

    The cons that I mention make it feel like this company can only be a stepping stone, as I know I can't work here if/when I have a child and if I want to take my pension seriously I'd need to look elsewhere in the coming years.

    Ideally I don't want to leave, as I am developing well and want the company to be successful but can't gamble on my future. Please put serious consideration into retaining staff, with what some see as basic employee benefits.

    Réponse de First Utility

    20 mars 2018 – Head of Talent

    Thanks very much for your review. It's great that like so many of our other reviews, our people are top of your list of pros, along with our development opportunities. We launched First Perks, our... Voir plus


Affichage 129 de 130 avis
Réinitialiser les filtres