Avis sur Domestic & General Group | Glassdoor.be

Avis sur Domestic & General Group

Dernière mise à jour : 18 février 2019
252 avis

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Domestic & General Group CEO Ian Mason
Ian Mason
85 Évaluations

Avis des employés

Trier: PopulairesÉvaluationDate

  1. « Petite PME sympa dépendant d'un groupe avec quelques points à améliorer »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Directeur - Paris (France)
    Employé actuel - Directeur - Paris (France)
    Recommande
    Point de vue positif

    Je travaille chez Domestic & General Group à plein temps

    Avantages

    Localisation à Paris et les personnes sont sympatiques et dynamiques. Le groupe est en pleine croissance

    Inconvénients

    locaux exigus et parfois la communication est au compte goutte

    Conseils à la direction

    Changer les locaux exigus pour des locaux modernes
    Aligner les salaires au marché


  2. « Excelleny Company to work for with great development opportunities »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Operations Manager - Nottingham, Angleterre (Royaume-Uni)
    Employé actuel - Operations Manager - Nottingham, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Domestic & General Group à plein temps (Plus de 3 ans)

    Avantages

    Domestic and General really cares about its people and its customers. They offer opportunities for people with talent to grow and progress as people. There are numerous examples of people who work within the contact centres that have developed from a front line agent and into management.

    Inconvénients

    Domestic and General are really working on making work an engaging and fun place to work. 2 of the contact centres have undergone significant investment help improve the look and feel of the sites. This is still a work in progress, but the plans in place will really help elevate the facilities and engagement of its people

    Conseils à la direction

    Continue to invest in talent

  3. « It's getting better but still work to do »

    StarStarStarStarStar
    Employé actuel - Employé anonyme - Brighton, Angleterre (Royaume-Uni)
    Employé actuel - Employé anonyme - Brighton, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Avantages

    D&G are alway willing to look at ways to improve, and they have undertaken huge transformation of their products and sales techniques which is great.
    Great salary for contact centre agents.
    Good opportunities to develop if you have a can-do attitude and can prove yourself.
    Lots of great, passionate people, especially in the call centre - everyone wants to help each other out and the One Team value really comes to life in this part of the business
    Local discounts on food are excellent, the free insurance plan is a great benefit, and discounts are available on additional plans too.

    Inconvénients

    There's always promise of change but the stuff that impacts the employees never seems to, which makes it feel like you're being paid lip service and the senior leadership don't really want to change.
    Some salaries aren't competitive such as team leader, so we don't attract the high quality people we need in their kind of roles.
    D&G want people to embrace the company values but nothing happens if people don't so they lose their impact as some employees, including some senior level ones, get away with treating other people poorly instead of taking accountability for their own failings.

    Conseils à la direction

    Review salaries for non agent roles, look at similar jobs in other organizations and make yourself competitive, until things change on a cultural level, better pay is your only lever to keep talent.


  4. « D&G Nottingham »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Employé actuel - Sales Agent - Nottingham, Angleterre (Royaume-Uni)
    Employé actuel - Sales Agent - Nottingham, Angleterre (Royaume-Uni)
    Recommande
    Point de vue positif
    Approuve le PDG

    Je travaille chez Domestic & General Group à plein temps (Plus d'un an)

    Avantages

    I like the people I work with. My manager gives me loads of support. OM are making a difference and you can really feel change with the new site manger. Get good training to help meet targets. QA is much better and new commission means I make more money and its fairer

    Inconvénients

    Shift patterns are rubbish. I can't arrange my life because always having to work different hours and days

    Conseils à la direction

    Get fixed shift patterns so people can plan their lifes.


  5. « Great Management, Decent Company »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Customer Sales Representative (Whirlpool) - Nottingham, Angleterre (Royaume-Uni)
    Ancien employé - Customer Sales Representative (Whirlpool) - Nottingham, Angleterre (Royaume-Uni)
    Recommande
    Point de vue neutre
    Approuve le PDG

    J'ai travaillé chez Domestic & General Group à temps plein (Moins d'un an)

    Avantages

    The management are fantastic (in Nottingham at least).
    The people on Whirlpool are great to work with.
    The benefits are good such as healthcare, cycle to work, pension scheme etc.

    Inconvénients

    The hours are all over the place.
    The people in other departments can sometimes be rude and unhelpful.
    Not much communication for senior sections of the company.

    Conseils à la direction

    Sort out other areas of the business such as Reso, and PR as many of the cannot be bothered to help and it gets to the point where agents spend ages trying to sort a customers problem that isn’t there job purely because other departments are unhelpful. Also, sort out the relationship with Hotpoint as they are absolutely abysmal.


  6. « Domestic and General »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    J'ai travaillé chez Domestic & General Group à temps plein

    Avantages

    - Good base salary compared to similar roles at other companies

    Inconvénients

    - Uncapped commission was taken away and replaced with a ‘bonus’ for hitting targets which is peanuts in comparison, despite the increased basic wage.


  7. « good company »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Opportunités de carrière
    • Rémunération et avantages
    Ancien employé - Business Analyst
    Ancien employé - Business Analyst

    J'ai travaillé chez Domestic & General Group à temps plein (Plus de 5 ans)

    Avantages

    good company but no progress at all

    Inconvénients

    no progress especially at the lower level

  8. Utile (2)

    « Okay for the short run »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Full Time Staff - Wimbledon, Angleterre (Royaume-Uni)
    Ancien employé - Full Time Staff - Wimbledon, Angleterre (Royaume-Uni)
    Ne recommande pas
    Point de vue négatif
    Désapprouve le PDG

    J'ai travaillé chez Domestic & General Group à temps plein (Plus de 5 ans)

    Avantages

    Wimbledon office location is good.
    Free coffee/tea. Fruits once a week
    Decent local discounts
    Some talented people who are interested in working towards propelling the business forward, but mostly they get sidelined or move on to other roles/companies.

    Inconvénients

    Management pretends to listen to your concerns, but then nothing happens
    Understaffed, especially in Staff functions like Legal, HR, Procurement and Finance. This is due to high-turnover.
    Low pay and pay rise is minuscule. Bonuses are rarely what they are promised.
    Employee turnover much higher than industry and you come to know why
    Poor planning of IT infrastructure
    Blame culture - departments are busy pointing fingers, rather than finding a common solution. Higher management turns a blind eye to this.
    Many departments work in isolation, unwilling to work with other departments to protect their budgets.

    Conseils à la direction

    Invest time & resources in areas which are lacking. High turnover is not going to get resolved unless the culture of the organisation is changed.


  9. Utile (1)

    « Good pay, bad ethics »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme

    J'ai travaillé chez Domestic & General Group à temps plein

    Avantages

    -Great salary and bonus schemes

    Inconvénients

    -Treat you like children, micro-managing at every level
    -Only care about stats, not quality of calls

    Conseils à la direction

    Quality over quantity, not that it matters as AI will take over call centre jobs in the next 10 years anyway


  10. « Domestic and general Nottingham branch »

    StarStarStarStarStar
    • Équilibre travail/vie privée
    • Culture et valeurs
    • Opportunités de carrière
    • Rémunération et avantages
    • Dirigeants
    Ancien employé - Employé anonyme
    Ancien employé - Employé anonyme
    Recommande
    Point de vue neutre
    Aucune opinion sur PDG

    J'ai travaillé chez Domestic & General Group à temps plein

    Avantages

    Nice friendly colleagues, decent pay and breaks

    Inconvénients

    Work until 11 pm, micromanaged so always have to be on your toes. Never know when the next meeting will be

    Conseils à la direction

    Give more opportunities for staff to develop.