Avantages
- Great stepping stone toward other jobs - Helpful co-workers - Free soda and snacks
Inconvénients
- Pay is far too low. It will be around 20k below the industry average. They will feed you the reason for such low pay is because you are learning while getting paid but many other companies also train you and pay you much more than what you are worth. - Management gas lights you. One of the core pillars of their culture is to speak up. Be very careful on how you speak up as some of the managers do not take criticism of the company very well. This core pillar is very much a lie. - Be prepared to do an unreasonable amount of tickets and more if you are the top performer. Other lazier people's tickets will get offloaded to you if you get your work done quickly. There is no reason to do well to perform well unless you want to be an "Extra Rockstar" as there are no bonuses for a job well done. - There is and will be travel involved from time to time and they will pull people out of different departments therefore the lack of employees already makes this even harder to complete the ticket load. Also, the people that do travel, do not get compensated enough for the extra hours that you put in. - There is a Toxic culture of recognition from upper management applauding those who work extra than their 9-6 job. Yep, no bonuses, just a pat on the back on a job well done. Management has their eyes on these people as they will be their first line of contact to abuse the amount of extra work they have to offload. - Recently many people have quit and even more recently a lot of people were fired from their job positions as they were not considered as "RockStars" of Tech-keys. - They hate remote work. The CEO called that this "remote work" made tech-keys employees lazier. If you want to work for this company, just know they will want you in the office unless you are in another state that helps out on clients' sites. - Good luck getting promoted. There is certainly favoritism in this company towards a certain group. You'll have to find out when you visit the company. - There is a huge turnover rate of employees. And for good reason. - Be prepared to be on the phone for 7-8 hours a day with clients draining the ever-living life out of you. - Once you are on tier 2, you will be on a rotation for on-call. That's right, you can get called up at 2:30 AM in the morning to help solve a nurse's IT issue. - You do not really get to learn during your time in Tech-Keys as many of their instructions for their services are not detailed enough to be considered as learning material. You learn how certain clients operate and what to punch in on these third-party services. This sums up a portion of the experience. If you are applying for this job, I would recommend using this as a stepping stone as it will leave a very bad taste in your mouth in IT. There are much better IT companies to work for that will pay you for what you are worth and will treat you much better with far less workload.