This is NOT a Customer Service role! This is a Government Universal Credit. - Avis employé Customer Service Specialist TP

1,0
15 juil. 2024
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Finding out through personal research prior to starting and withdrawing my application on the basis that they were not open about the role. I found it misleading and underhand. Reviews from employees also confirm this dirty recruitment tactic, that it is not until you start your training/employment that it becomes apparent this is not a customer service role. Although the role will require a similar skill base, it will also require a lot more.

Inconvénients

Read the reviews on Indeed.com or search "Teleperformance - DWP work reviews". They are horrendous. NOT a customer service role! Definition of customer: a person who buys goods or services from a shop or business. This is a government benefits role. The level of abusive/aggressive/suicide threatening callers is very high, according to reviews. Only 5% of this companies clients are Govenment, so the glowing reviews I read, related to the corporate customer service roles. You have to search hard for reviews on this role with the DWP as a government (DWP) representative. Teleperformance justify calling it "Customer service" as they have changed the definition. Email confirmation has them defining a customer as anyone who uses a good or service, when in fact it is anyone who buys a good or service. It has left me with a very negative view of this company that they are not honest when recruiting.

Découvrez plus d’avis sur TP

5,0
5 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Inconvénients

Nothing I can think of thats a con

3,0
4 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Inconvénients

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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