Avantages
Job security, benefits/profit share, colleagues, staff discount, very kind head of department, and onsite canteen.
Inconvénients
- Department was heavily relied upon but treated as the bottom of the food chain.
- Massive departmental changes implemented at CEO level, labeled as temporary trials but ultimately irreversible and damaging to workflow.
- The worst, most difficult customers of which were rewarded and heavily incentivised for bad behaviour, making call handlers lives more difficult overall.
- Quite difficult to reach top earning potential as most commission was team based. Pay structure with low basic pay plus commission.
- Regular customer advisors were often given supervisor level task such as training up new staff with no financial incentive.
- Some people promoted to supervisors/senior colleagues based on length of service rather than quality of work leading to incompetence at senior level.
- High colleague turnaround, mainly due to high stress from what I witnessed.
