Worse IT company I have worked for. - Avis employé Level II Technician First Focus

1,0
14 avr. 2022
Recommande
Approbation du PDG
Perspective commerciale

Avantages

*Work from home. * Salary is fair. *You have room to improve and develop in your career. *Dailly Training (Up to you if you want to attend). *There is usually someone that you can refer to if you need help. *Fun phone application to check your payment. *People are usually happy (Not sure if this is a pro though). *Busy environment which might help time to go faster. *Fair benefits. *The company lives virtually which creates a worldwide connection between all the countries that work for FirstFocus. *90% friendly clients which is rare to see within IT companies.

Inconvénients

*Toxic environment coming from everywhere.( there are multiple countries involved) *People will snitch on you, and the worst part is that your manager wants you to snitch on them as well, this creates a very toxic environment which I detest. *Too many meetings on a daily basis. *Most strict time system I have seen, you need to declare what you work on and make sure you complete your 8 hours every day, there are some admin charge codes that you can use but not abuse (Good luck in slow days). *Company has stupid values that no one respects. *Dishonest people. *100% Fake people, they are clowns (they smile because they are forced to, otherwise someone can report them, and then their manager will tell them off) *People might bully you, or snitch on you. *Managers aren’t good at all because they must follow a very strict military process. If they tell you off, you need to get back to them as soon as possible and come up with a good answer and explanation (Stressful). *Sometimes managers might force you to send cheers (like a virtual greeting card) to someone else. (Very Toxic) *There are tons of managers and team leaders *Discrimination. *Managers don’t really understand their staff. * Stressful environment, sometimes prison-like. *Dishonest promises from managers might trick you and throw it back up you unexpectedly. *Treatment is horrible, the worse company I have worked in IT during the past 10 years. *100% not recommend, 100% will never go back to this company. I hope all the new changes improve this company. I really wish them the best and I hope not to see them again. Amen.

Découvrez plus d’avis sur First Focus

2,0
6 juin 2026
Recommande
Approbation du PDG
Perspective commerciale

Avantages

- Great place to learn (cert reimbursement & study days). - Technical team and project managers are friendly and good to work with.

Inconvénients

If you're looking at a support/engineer role and wanting to further your career than this can be a good place to work. For the most part it was the same as any other toxic MSP. If you can put up with that, use them and move on to something better. There are however a few things that are significantly worse than other similar MSP's: - In the time I was there I saw multiple acquisitions that were never completed. They would partially integrate the tech stack and move on to the next. Another review I read mentioned "Company is buying smaller MSP's to boost revenue preparing for a sale". Guess they were right lol. - Timesheets are way too strict, every minute of every day must be accounted for with insane levels of detail. They say this is necessary for an MSP but this is just overkill. Trying to complete a timesheet on a slow day is literal torture. - They will shove surveys, staff awards and "cheers" system down your throat trying to sell the illusion that they're trying to keep everyone happy. In reality they will almost never address the real criticism and complaints. When they do its touted in front of the company like they've solved world hunger. - The internal tech stack is a mix of cheap, half completed projects with very little documentation. I don't blame the tech staff for this as they usually won't be given the time/budget to complete the work.

4,0
21 oct. 2025
Recommande
Approbation du PDG
Perspective commerciale

Avantages

Good exposure to different clients and technologies. Team generally supportive and approachable. Training materials available if you ask. Flexible work from home options depending on role. Reasonable structure for junior progression.

Inconvénients

Workload can get heavy with little notice. Communication between departments often lacking. Pay growth slower than industry average. Too much focus on ticket metrics. Limited recognition for high performers.

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